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How Matchmaking Works

How Matchmaking Works

Matchmaking takes the guesswork — and the gamble — out of meeting someone. A professional gets to know you, verifies and hand-selects the people you meet, and supports you the whole way. Here's exactly how it works, from first chat to first date.

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From First Chat to First Date

  1. A free, no-obligation chat

    Tell us about you and the kind of person you’re hoping to meet. We’ll explain how we work and answer your questions — and send information to read in your own time if you’d like. No pressure, no cost.

  2. Verification

    Before anyone joins, we confirm ID, age and address, take or receive two recent photos, and run background checks — including residency and any reported fraud or financial crime. It’s the step online dating skips, and the reason our introductions are safe.

  3. Your matchmaking consultation

    A relaxed, in-depth conversation with an experienced matchmaker — usually by video, or in person at your home, a convenient location, or our Warwickshire office. We get to know you properly and talk through exactly what you’re looking for.

  4. Your profile, your approval

    We draw up a detailed profile, including your photos, and only move forward once you’re completely happy with it.

  5. The search begins

    Your matchmaker calls to welcome you, then starts hand-selecting introductions based on real compatibility — not a swipe.

  6. Introductions, feedback & support

    You meet people worth your time. After each date your feedback sharpens the next introduction, and your personal matchmaker is there throughout your membership

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As a by invitation only member

On occasions, as part of an enhanced client search, we look beyond our own exclusive database for other eligible singles. For this purpose, we can offer complimentary memberships as a By Invitation Only member. If you become a By Invitation Only member, there will be no fee to pay. We will not actively search for matches for you, but we can consider your profile as a match for a fee-paying member.

We guarantee to keep your personal details absolutely private, so your personal information will never be posted on any public website and only ever shared with hand-picked, top quality potential matches. Irrespective of whether a fee is paid, all members, including those offered a free By Invitation Only membership, are carefully interviewed, ID checked and background vetted.

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